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Review

  • An attractive welcome bonus for new players
  • Modern and easy-to-navigate site
  • Large choice of classic and video slots
  • Good selection of live casino options
  • Live chat available
  • Fully Licenced by UK Gambling Commission
  • Bonus Terms & Conditions Apply

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Introduction

One of the newest additions to the casino market is Mr. Play, a gaming site which was established in 2017. The site is powered by Marketplay Ltd and includes a large selection of games from slots to casino games.

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The site has a lot going on with its busy look and colourful displays. However, it is still easy to navigate with main headers and other links to popular site sections shown on the main page. The moustache logo features throughout, including in each of the current promotion information pages, adding a comical effect to the overall site.

Software

The Mr. Play site offers many gaming options from different software providers. This includes games from popular developers NetEnt, Play’n GO, NextGen Gaming, Thunderkick and Microgaming.

Slots

There is a large selection of games to choose from when you play at Mr. Play, with the majority of options coming from the slots category. This includes both classic and video slots, which are easy to narrow down with the section headers and by using the Game Search option.

Some of the most popular slot options included are Starburst, Gnome Wood, Danger! High Voltage, Fruit Spin and Gonzo’s Quest. Players also have the option to select a variety of games from the scratch cards and casino games headers.

Mobile Product & App

The Mr. Play site is fully compatible for use on mobile devices with a mobile site available through phone and tablet browsers. There is also an app available through the App Store and Play Store for iOS and Android players. This can make it easier and quicker to log in to the site for regular players.

Live Casino

There is a decent selection of live casino games which includes Live Blackjack, Live Roulette, Live Baccarat, Live Immersive Roulette, Live French Roulette, Live Auto Roulette, Live Baccarat Squeeze. Live Roulette VIP and Live Blackjack VIP.

There are also a handful of classic casino table games such as Black Jack Solo, Blackjack Classic, Joker Poker, Jacks or Better, Roulette Pro, Roulette Royal and Roulette Lounge for players who do not wish to play live.

Banking

Mr Play App

There are several banking methods available at Mr. Play which depend on the country you are playing from.

Depositing

There is a minimum deposit of £10 each time you wish to add funds into your account. To do this, you just click on the Cashier symbol and choose your deposit methods. Within the UK, players are able to deposit using a credit or debit card (Visa or MasterCard), Skrill, Neteller, Paysafe Card, EntroPay, Wire Transfer and Bank Transfer.

All of these methods allow instant deposits, with the exception of a wire transfer which can take up to six days.

Withdrawal Times

Players can request a withdrawal of their winnings by heading to the Cashier section. You can then select your withdrawal amount and withdrawal method. The available methods include Credit/Debit card, Neteller, Wire Transfer, Skrill, Bank Draft, EcoCard and ClickandBuy.

Each withdrawal method is subject to a 48-hour pending request along with a one-day processing period. Neteller, EcoCard and ClickandBuy are the fastest methods, taking a total of three business days, whilst Wire Transfer and Credit/Debit cards take 6-8 business days. A bank draft can take a total time of 8-10 business days.

Support

Mr. Play prides itself on the C.A.R.E - Customers Are Really Everything - ethos which is featured in several points all around the site. Players can contact the support team in three different ways: live chat, email and telephone. To start a live chat, customers can simply click the chat option in the top right corner, which will bring up a new chat window.

There is also the option to speak to someone on the phone by calling 0203 318 9367 or by emailing [email protected] These options can be found when clicking on the Help section of the site. Unfortunately, there is no 24/7 customer support, but the care team are available between 6am and 11pm seven days a week.

Responsible Gambling

Mr. Play has several options available for players to help control their gaming habits. Session Time Limits and Reality Checks can be set up to remind players of how long they have been active on the site. Reality Checks can be set up within by clicking on to the Responsible Gaming settings page.

Mr Play App

There is also the option to set up personal limits based on your daily, weekly and monthly spend and loss activity to reduce any possible overspending. Players who wish to take time away from the site can request a cooling off period of either 1, 3 or 6 months. A self-exclusion period of a minimum of 6 months can also be set up by speaking to the Mr. Play customer care team.

Security

Mr. Play uses 128-bit Secure Socket Layer encryption to ensure that all player data is kept safe. The website ensures that the use of all banking methods is safe and secure and encourages players to look for the padlock symbol in the corner of their web browser to confirm that personal details are encrypted when sent from your computer.

Fairness and Legitimacy

Mr. Play is both licensed and regulated in Malta and the UK. Owner Marketplay Ltd works under the laws of Malta, whilst the site operator, Aspire Global International Ltd, is licensed and registered under the Remote Gaming Regulations of Malta. In the UK, games are operated by AG Communications Limited, which is licensed and regulated by the UK Gambling Commission. A random number generator is used and regularly tested to ensure fair results at all times.

Welcome Bonus

Mr. Play offers an attractive welcome bonus for new players which consists of a 100% bonus plus 100 free spins. The bonus applies to new customers only who deposit a minimum of £10. Once an initial deposit has been made, players will receive a 100% bonus of up to £200 and 20 spins. A further 40 spins will be given on the second day, followed by another 40 spins on the third day.

These free games must be used within 24 hours after they have been given otherwise they will expire. Before being able to withdraw, players must wager their bonus x35.

No Deposit Bonus

There are no current no deposit bonuses available at Mr. Play.

Free Spins Bonus

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There isn’t a standalone free spins bonus, but free spins are included as part of the generous welcome package. After the first deposit, players will be given 20 free games, followed by a further 40 and 40 on the second and third days. These must be used within 24 hours of issue.

Bonus Codes, Vouchers and Promo Codes

The promotions page highlights any current promotions that Mr. Play has to offer, but as the site is available in several countries, it may provide information on offers which are not currently available in your country.

Reload Bonus Offer

This bonus is currently only available for players from Finland, Norway and Germany. Players can receive a reload bonus of 50% when they use the bonus code MrPlay50. It is available to use twice every Wednesday and is valid for five days. Wagering requirements state that bonus funds must be wagered x35 before withdrawing.

Existing Customer Bonuses, Loyalty Programmes and Reloads

VIP Programme

As soon as you sign up to Mr. Play, you will start receiving bonus points which can trigger benefits the more you get. The first level is New Member, which then goes up to Bronze, Silver, Gold, Platinum, Premium and Prestige. Each level receives a birthday bonus and access to VIP tournaments and will receive a specific number of free games during the Free Play Sunday session. The higher levels will also gain access to an express cash-out process and a personal account manager and will earn monthly cash back.

Daily Promos

Mr. Play frequently offers its players daily promotions which are valid for 24 hours only. This tends to include the opportunity of earning double reward points when a particular game is played.

> FAQs

- How do I sign up to Mr. Play?

New customers can take advantage of the welcome package by clicking Claim Now on the main screen. This will allow you to receive the new player bonus by signing up to a new account. This can also be done by clicking on to Open Account in the top right corner.

- What is the contact number for Mr. Play?

Players wishing to contact Mr. Play via telephone can call 0203 318 9367. Alternatively, you can also email or use the live chat facility between 6am and 11pm.

- How do I log in to Mr. Play?

Simply click on to the Login box, which is in the top right-hand corner of the screen.

- How do I close my Mr. Play Account?

Mr. Play offers several alternatives for players who need a break from the site, but if you wish to close down your account you can contact their customer support team.

- Is Mr. Play a rip-off/fraud?

No, it is a legitimate gaming site which is licensed and regulated in Malta and the UK.

- Do you have to download software to play at Mr. Play?

No, you don’t - just click to play.

- How can I withdraw my casino bonus at Mr. Play?

Providing you have met the bonus wagering requirements, just click on to the Cashier where you can select Withdraw. You can then choose the amount and withdrawal method.

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- Is the Mr. Play bonus legitimate?

Yes, new customers who deposit a minimum of £10 will receive a 100% matched bonus plus 100 free spins which are spread across three days.

- Are there wagering requirements attached to Mr. Play bonus?

Yes, the bonus must be wagered x35 before you are able to withdraw it.

- Why can't I withdraw my Mr. Play bonus winnings?

You must first meet the wagering requirements as stated in the bonus terms and conditions. Contact the Mr. Play care team if you believe you have already done this and are still unable to withdraw.

- Can I keep the money I win on my Mr. Play free spins bonus?

Yes, you can. However, you will first need to meet the x35 wagering requirements.

- Does Mr. Play have an app?

Yes, there is a dedicated Mr. Play app which is available to iOS and Android users. These can be downloaded through the App Store or the Play Store.

- Is there a bonus specifically for mobile players at Mr. Play?

No, but the welcome bonus can still be claimed by mobile users.

- Does Mr. Play mobile casino accept PayPal?

No, this is not currently one of the accepted deposit or withdrawal methods.

- Can I pay Mr. Play Casino with my Phone Credit?

No, this option is not currently available.

- Do I have to download the Mr. Play App to play on my mobile?

No. iOs and Android users may wish to download the app, but it is not required to play on the site. Other mobile players can just use their device’s browser to access the mobile site.

Mr Play Mobile App

- Can I play Mr. Play on a Windows Phone?

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Yes, you just need to go to the mobile site through the browser.

- Can I play Mr. Play on iPhone?

Yes. You can play by using the app or by using your phone’s browser to access the mobile site.

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- Does Mr. Play have mobile casino tournaments?

Yes, there are regular tournaments held at Mr. Play. Some are available to all players, whilst others are invite-only.

- Does Mr. Play allow top-up by text/SMS?

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No, this banking method is not accepted at this time.